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CallConfirmLive! brings benefits across community services in Inverclyde

Inverclyde Health & Social Care Partnership (HSCP) wanted to automate their back office systems including replacing the manual spreadsheets used to schedule visits. They were also keen to achieve greater transparency and improve the quality of service, including continuity of care.

CM2000 worked with them on a pilot to see how their needs could be met. Janis Delaney, Team Leader at Inverclyde HSCP said “The pilot identified opportunities to create capacity in the system and gave us the ability to monitor the balance between in house and external provision. We were impressed with the ability to evidence service delivery, eradicate missed visits and improve communication with Support Workers.”

Following a formal tender process, Inverclyde HSCP now use a variety of CM2000’s solutions across their in-house and external care provision. This includes our scheduling, Mobile Workforce Solution, AURA landline monitoring as well as our business intelligence and reporting tool, CMBI.

CallConfirmLive! has delivered quality and efficiency benefits to Councils the length and breadth of the UK. Like others using the system, Inverclyde HSCP now can’t imagine running their service without the real-time information on service delivery.

Inverclyde quickly became aware that CallConfirmLive! could add value beyond domiciliary care and reablement services. The system is also used to record day care attendance and time spent on transport to day care facilities. They monitor journey times to ensure Service Users aren’t on the bus for too long and the information from CallConfirmLive! has helped improve the efficiency of routes. Using the system in this way also offers peace of mind as it allows them to confirm Service Users are home safely. This additional data helps build a picture of the overall care package and the true cost of care. Inverclyde HSCP’s ‘Through the night’ team are now implementing CallConfirmLive! to monitor call outs.

To find out more about what Inverclyde HSCP have achieved using CallConfirmLive! please request a full copy of the case study by emailing

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